CUSTOMER SERVICE FAQ
Payment, Pricing & Promotions
Our website accepts all major credit cards and PayPal as acceptable methods of payment.
Sometimes we will temporarily discount a product’s price or run promotions on certain product lines. These changes are time-sensitive and Traders Galaxy reserves the right to end a promotion at any time. Orders placed before a sale begins or after the expiration will not be eligible for the promotional rate.
Traders Galaxy reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after an order confirmation has been
received. In the case of a pricing error Miniature Market will contact you via email regarding the error and will process a full refund for the order.
Privacy & Security
Traders Galaxy knows that the privacy and security of your information is important to you. We appreciate that you trust us, and we want you to know how well we guard your privacy. By visiting our site, you accept the practices described in this notice.
What information about customers do we store?
Information given to us by you – We keep all information you enter, such as name address, etc. “Cookies” on your computer – We store a “digital cookie” on your computer so we can keep track of your shopping cart order when your are shopping with us. However, to protect your privacy, we don’t show any of your account information until you have entered the password you selected when you set up your account. If you, as a user of the site, choose to not accept cookies, this will not prevent you from shopping on our site. However, you won’t be able to use the shopping cart. After choosing the items you wish to purchase, you can then either e-mail the order to us, or call us on the phone, or fax us with the list of items you wish to order.
Information on current and past orders – We do store the contents of present and past orders on the website for your personal information. These are not accessible without entering the password you selected when you set up your account.
How secure is the information on the Web site?
All your private information is stored on the site using Secure Sockets Layer (SSL) software, which encrypts the information you input. Only the information listed in the section below can be physically seen on our site, and only by yourself or someone else you have given your password to.
NOTE: Your credit card is never listed on our site. All our credit card processing is handled by PayPal, an international company authorized by all the major credit card companies to handle confirmation and charging of credit card numbers.
Galaxy Traders welcomes users of all ages to use our website. However, if you are under the age of 13, you may not register on our website without permission from your parents, as that is against FTC (Federal Trade Commission) rules about collection of personal information from children. If you then are under 13, and want to register on our site, we suggest that instead you have your parents register to use the site, and ask them permission to use their account.
Conditions of Use, Notices & Revisions
We use email links located on the Contact Us page, Buying Page, FAQ Page and other informational pages, to allow you to contact us directly with any questions or comments you may have. We read every message sent in and reply to all questions asked within 1 business day. This information is used to respond directly to your questions or comments. We may (and often have) filed your comments to improve the site and its operations, or to correct mistakes you have pointed out to us. Your personal information is not shared outside the company under any circumstances, unless we first ask and you give us specific permission.
Shipping & Delivery
We ship out all of our orders via Australia Postal Service and FedEx
Orders placed Friday and over the weekend will be processed the following Monday. We reserve the right to request signature delivery on any order. Our warehouse is located in Queensland and transit time varies based on destination. Orders going to either coast can take up to five business days to arrive.
Shipping confirmation will be emailed to customers at the end of each business day. The tracking number associated to the order will be attached to the order within 24 hours from time of shipment. Only orders for customers that have a registered account with us are able to view their tracking number from the customer account page.
Please note, international tracking numbers can take up to three business days to be loaded to customer accounts
Free shipping policy
Orders qualify for our free shipping discount. This applies only to the 48 continental states. Shipments going to Alaska or Hawaii do not qualify because of increased shipping rates to these addresses.
You must be logged into your customer account to utilize the Wishlist Features:
You can add items to your Wishlist by clicking on the heart icon on any category or product page. Items can also be moved to your Wishlist from your shopping cart by clicking on the heart icon next to the product you want to move. Once you move an item to your Wishlist, it will no longer be in your shopping cart.
To view all items in your Wishlist, simply log into your account and click on Wishlist or if you are already logged in, you can easily find it by clicking the heart icon above the search bar. In your wish list you can also see the current selling price of the item as well as the current quantity available for sale.
Once an item is in your Wishlist, you can easily move it to your shopping cart to purchase, by clicking on the red shopping cart button.
We have a user friendly search, sort, and filter system on our website.
If you are having trouble searching for a specific phrase or group of words, enclose the search terms in quotation marks.